Terms & Conditions

Payment Policy

To confirm your booking, a deposit of 30% of the total invoice amount is required at the time of confirmation. The remaining balance must be paid no later than 45 days prior to the commencement of the tour program.

For bookings made within 45 days of departure, full payment is required at the time of confirmation. For last-minute bookings, we kindly request that payment be made either in cash (USD) or via bank transfer.

Note: Deposit requirements may vary depending on the policies of individual properties. Specific terms will be communicated at the time of booking. 

Travel insurance:

It is essential to have adequate travel insurance covering your entire trip, including safari, walking and other adventure activities. Your policy should cover cancellation, medical expenses, emergency evacuation and repatriation, and personal belongings. Please read your policy carefully and carry the insurance details with you. It is your responsibility to ensure your cover is suitable for your needs and planned activities.

Tanzania Inbound Travel Insurance: From 1 October 2026, foreign visitors entering Mainland Tanzania by air, land or sea must have the required inbound travel insurance, unless exempt.

• Arriving in Mainland Tanzania first: Purchase through the NIC website

• Arriving in Zanzibar first: Purchase through the ZIC website

One valid inbound policy is currently sufficient when visiting both Mainland Tanzania and Zanzibar. Guests should carry their insurance certificate throughout the trip.

Premium: Adults – equivalent of USD 44; children 3–17 – 50% discount; infants 0–2 – free. The policy is valid for up to 92 days and allows multiple entries during the validity period.

Exemptions may apply to Tanzanian residents, valid work/residence permit holders, diaspora, diplomats, transit passengers, and residents of EAC or SADC partner states. Eligibility should be checked individually.

Important: Guests participating in Safaris, Kilimanjaro climbs or other adventure activities should ensure their personal travel insurance specifically covers their planned activities and emergency evacuation needs. 

Passports and Visas

Travelers are responsible for ensuring that their passports and visas are valid for all destinations on their itinerary. Most nationalities are eligible to obtain a tourist visa upon arrival in Tanzania at the border or airport. The standard tourist visa fee is USD 50 or USD 100 per person, and the visa is typically valid for 90 days.

Alternatively, visas may be obtained in advance through the appropriate embassy or consulate in your home country. Please verify visa requirements before your departure. Passports must be valid for at least six months beyond the final day of travel. Sparrowhawk Holidays will not be held liable for any issues arising from insufficient travel documentation or associated costs.

Cancellation Policy

In the event of a written cancellation, the following charges will apply based on the number of days prior to the program start date that the cancellation is received:

• 30 days prior to date of departure – no charge, refund to agent or client for future use.

• 29 - 15 days prior to date of departure – 50% penalty / 50% refund to agent or client for future use.

• 14 - 8 days prior to date of departure – 75% penalty / 25% refund to agent or client for future use.

• 7 - 0 days prior to departure – 100% penalty.

Force Majeure

Sparrowhawk Holidays cannot accept liability or pay compensation where the performance or timely performance of our contractual obligations is prevented or affected by force majeure, or where you suffer any damage or loss as a result of such events.

In these booking conditions, "force majeure" refers to any event that we or the relevant service provider could not, even with all due care, foresee or avoid. Such events may include, but are not limited to: war, the threat of war, civil strife, riot, civil disorder or unrest, industrial disputes, actual or threatened terrorist activity, natural or nuclear disasters, fire, outbreaks of epidemic or pandemic diseases, technical problems with transport, cancellations or amendments to scheduled flights, closure or congestion of airports or ports, adverse weather conditions, and all similar events beyond our control.

In circumstances amounting to force majeure, we will not issue refunds. However, if we are able to recover any monies from our suppliers, we will pass those refunds on to you.